Customer Support

New Customer? Please completely fill out the New Customer Registration form to allow us to serve you and support you better.

Service Department Service hours are: 9am - 6pm, Monday - Friday. Location Contact Vancouver Phone: 604-303-0206 x 14 Fax: 604-303-0207 Email: service.vancouver@elcosystems.com Calgary Phone: 604-303-0206 x 14 Fax: 604-303-0207 Email: service.calgary@elcosystems.com Toronto Phone: 905-470-0082 x 420 Fax: 905-470-3183 Email: service.toronto@elcosystems.com Ottawa Phone: 613-746-8227 x 27 Fax: 613-746-8679 Email: service.ottawa@elcosystems.com Montreal Phone: 514-333-6538 x 240 Fax: 514-333-6549 Email: service.montreal@elcosystems.com Halifax Phone: 902-468-0030 x 111 Fax: 902-468-0040 Email: service.halifax@elcosystems.com Warranty All products sold are subject to manufacturers warranty. This warranty does not cover defects caused by misuse or physical damages via shipping or by the customer. There is no implied warranty that the products will fit any particular purpose. All warranty returns are subject to the RMA Policy. ELCO will not, whether expressed or implied, be liable for any damages resulting from the use of our products. Warranty will be void if product is found to be damaged by accident, misuse, misapplication or as a result of service rendered other than by authorized personnel of ELCO.

Technical Department Toll Free: 1.800.689.ELCO Hours: 9am - 6pm, Monday to Friday You may also complete the online form below for technical inquiries. *Indicates a required field Please select which office you would like to contact*: Select Send Location Vancouver Calgary Toronto Ottawa Montreal Halifax Name*: Email Address*: Company/Organization*: Customer Number*: Street Address: Unit #: City: Province: Postal Code: Telephone Number: Ext: Fax Number: Questions or Comments:

Data Recovery Service

By filling out the Pre-diagnostic Data Recovery Request Form below, we can estimate and provide solutions to resolve your data loss problem with the estimation of the cost range involved.

Once upon on the receipt of your media and the signed Data Recovery Service Agreement and the Data Recovery Waiver of Liability from you, we will begin the data recovery evaluation process.

You can also speak directly with our technical support team, please contact us 1.800.689.ELCO.

Pre-diagnostic Data Recovery Request Form

*Indicates a required field
OP8.3-01 Form Date: 01/14/2004 Rev#: 1

Please select which office you want to send to*: Select Send Location Vancouver Calgary Toronto Ottawa Montreal Halifax Your Company Name*: Contact Person *: E-mail*: Telephone*: Ext: Fax*: Address* City* Province* Postal Code*

Data Recovery Information Sheet (Pre-Diagnostic) 1. What type of storage device do you have? Select Storage device CD DVD Floppy Diskette Hard Drive Jaz 1GB Jaz 2GB Tape USB Camera Flash Zip 100MB Zip 250MB Zip 750MB Other 2. What type of operating system do you have? Select Operation System Windows Vista Windows XP Windows 95/98/Me Windows Server 2003 Windows 2000 Windows NT MS-DOS MAC OS Banyan Vines HPUX IBM AIX Linux Novell Netware OS/2 SCO Unix CGI Irixy Sun Solaris Unix Other Henix other UNknown 3. Can we break the seals on the media if necessary? (Breaking the sale may void your non-Seagate warranty.) No Yes 4. Is the data being recovered for possible legal actions? No Yes 5.What are the most important files, folders and directories to be recovered? Select the most important files Word files .doc Email My Doc Folder Autocad files .dwg Excel Files .xls Everything is important 6.Can your computer still view the storage device? Yes No Not sure 7.Has the device been opened, or physically damaged, or is it making any abnormal noise? Yes No Not sure 8.Describe the circumstances of the failure or inaccessibility and any remedies that have been tried: 9.How urgently do you need your data back? Within two to five working days Within a two to four week time period

Total:

Pcs.

Firm quote will not be provided until we conduct our professional diagnostic.

Environmental Fee

British Columbia   |  Alberta  |  Ontario  |  Nova Scotia


British Columbiaback to top ⇑

Electronics Stewardship Association of British Columbia (ESABC)
Electronics Recycling Fees

Check out the program fees provided by ESABC. For more information, please visit http://www.encorp.ca/electronics/



Albertaback to top ⇑

Alberta Recycling Management Authority
Electronics Recycling Fees

Check out the program fees provided by Alberta Recycling Management Authority. For more information, please visit http://www.albertarecycling.ca/



Ontarioback to top ⇑

Ontario Electronic Stewardship (OES)
Revised Electrical and Electronic Equipment (EEE) Steward Fees

A New Revised (Phase 1 and 2) Program fees from OES (Ontario Electronic Stewardship) will be in effect starting April 1, 2010. Check out the revised program fees provided by OES and see how that could affect your purchase. For more information, please visit http://www.ontarioelectronicstewardship.ca/



Nova Scotiaback to top ⇑

Atlantic Canada Electronics Stewardship (ACES)
Environment Handling Fees
Product List with Fees
Check out the Program Expansion program fees For more information, please visit http://www.acestewardship.ca/

RMA Policy

General   |  Procedures  |  DoA (Dead on Arrival)  |  Return for Credit Policy  |   Service Charges


Generalback to top ⇑

1. RMA authorization number must be obtained from our Service Department prior to returning any product.
2. It is mandatory to return RMA product(s) together with the followings:
   
   • A fully completed RMA Request Form with provided RMA number. Please do not write on manufacturer boxes.
   • Proof of purchase (a clear copy of the original invoice and packing list*) must be included.
   • No Accessories (Manual, drivers, cables, etc.) except for pre-authorized Credit or DOA.
   • We only perform test as per described on the RMA Request Form. Please be specific.
   Failure in fulfilling above said requirements and/or without specifying problem(s) of the returned product(s) will result in the product(s) being returned to sender freight collect plus a handling charge of $30.00.
3. All RMA shipments to ELCO must be pre-paid, with the RMA number clearly marked on the label/box.
   • Collect shipments will not be accepted.
   • ELCO is not responsible for any loss/damage in transit.
   • Elco Systems Inc. is not liable for any data lost due to servicing of computer systems.
4. If point (1) to (3) is not fulfilled, our Service Department will not process the RMA and will return the RMA product(s) to the customers COLLECT.
5. ELCO will return the repaired/replaced product(s) to customers using ground service at our own expense if the RMA product(s) was shipped to us. If the RMA product was dropped off, customers will have to pick up the repaired/replaced product(s).
6. When making inquiries, always refer to your RMA number.
7. Walk-in customers will not be entertained if (1) and (2) are not fulfilled unless walk-in customers are with complete information to fill in the RMA Request Form at our desk. Please aware the average waiting time is about 45 minutes for walk-in customers.
8. All RMA product(s) will be replaced or repaired at our discretion within the terms and limits of the manufacturer's warranty.
9. Improper packaging, physical damage or alternation of serial numbers will void all warranties.
10. Under no circumstances will ELCO cross-ship RMA.
11. Service charge of 30.00 per item, plus shipping, if the RMA product proves not to be defective.

Proceduresback to top ⇑

A. Online Applications.

1. Please fill in the online RMA Request Form completely .
2. Please SELECT the location of office you want it to send.
3. Please specify the problem(s) of the product(s) as precise as possible. It is essential to speed up the process.
4. Our Service Department will issue a RMA number on the RMA Request Form and return to you by e-mail.
5. A RMA number is not a proof of receipt.

B. By Fax

1. Please obtain a RMA Request Form by phone or fax from our Service Department. The RMA Request Form can be printed directly or downloaded from our web site (www.elcosystems.com).
2. Fill in the RMA Request Form completely. Please specify the problem(s) of the product(s) as precise as possible. It is essential to speed up the process.
3. Our Service Department will issue a RMA number on the RMA Request Form and return to you by fax.
4. A RMA number is not a proof of receipt.

DOA (Dead On Arrival) Policyback to top ⇑

All DOA products must be received by ELCO within 14 days after the date of our invoice. All DOA products will be replaced or repaired at ELCO discretion and subject to conditions of the Manufacturer's Warranty. DOA returns are subject to the RMA Policy & Procedures. Any physical damage found on product(s) will not be considered as DOA.



Return for Credit Policy back to top ⇑

1. This policy extends for a period of 7 days from the date of our invoice.All products requested and authorized as Return for credit must be received by ELCO within the first 15 days of original purchase date, not the authorization issue date. There is no refund of credit for specials order items.
2. Return for Credit will only be accepted when the item(s) is in original manufacturer sealed packing and re-sellable condition. If the product(s) shows signs of use, it may not be returned.
3. Credits can be applied towards future purchases only. NO CASH REFUND. All credits remain in effect for 1 year.
4. All products Return For Credit are subject to the RMA Policy & Procedures.
5. All returns must be in their original shipping cartons with original packing materials. They must contain all manuals, cables and accessories.
6. A 20% restocking fee or current selling price (whichever is lower) and back-charge of freight will apply based on the product(s)'s purchase price as stated in the sales invoice.
7. CPU, memory, systems, notebooks, LCD monitors, printers, warranty, software and consumable items cannot be returned for credit or replacement.
8. Credit will be final only after receipt of the returned products and approval.
9. ELCO reserves the right to refuse any request to issue credit for returned products.
10. Collect shipments will not be accepted.

Service Chargesback to top ⇑

Hourly Labour Rate	$60.00/hour, minimum 2 hours
Non-Defective items	$30.00 handling fee per item + shipping costs
Non-ELCO items	$60.00 handling fee per item
Refused Shipments	$30.00 handling fee + shipping costs

Revised: 2008
All RMA policies are subject to change without further notice.

Online RMA Form

ELCO can only expedite our service with your cooperation.
Please read the RMA policy carefully before completing the Online RMA Request Form below.

Online RMA Request Form

Toshiba RMA Form

ELCO can only expedite our service with your cooperation. Please read the RMA policy carefully.
You can choose to use Toshiba Notebook Service Online RMA Request Form, or download Toshiba RMA Form in Adobe Acrobat Format. Then you have to print it and fax it to us.
If you choose to use the Toshiba Notebook Service Online RMA Request Form, you are still required to fax us a clear copy of all original invoices and packing lists.*

Toshiba RMA Request Form

F.A.Q.

1. Who is ELCO?
2. How long has ELCO been in business?
3. Where is ELCO located?
4. How do I contact ELCO?
5. How do I obtain a price list?
6. What promotions are you running?
7. How do I download drivers?
8. What is RMA? How do I obtain a RMA?

1. Who is ELCO?back to top ⇑

ELCO is a well-established computer product distributor, focusing on high quality technical products and their support, featuring top name manufacturers and products. ELCO manufactures 3Com ConnectedT V8 Systems and provides integration of custom systems and server configuration services.



2. How long has ELCO been in business?back to top ⇑

ELCO was established since 1992. ELCO had expanded nationwide over the years. There are 6 offices across Canada to serve the customers.



3. Where is ELCO located?back to top ⇑

ELCO's head office is located in Toronto, Ontario. Our offices in Vancouver, Calgary, Ottawa, Montreal and Halifax are fully stocked to fulfill any order of the customers across Canada.



4. How do I contact ELCO?back to top ⇑

You can contact ELCO via our toll-free number, 1-800-689-ELCO(3526) or e-mail. Our toll free number will route to the office nearest you. For mailing addresses, please click here.



5. How do I obtain a price list?back to top ⇑

Once you registered as a dealer/customer of ELCO, you will have the access to our price list and specials in this web site. Our sales representatives will also contact you regularly to update both prices and specials.



6. What promotions are you running?back to top ⇑

When you become a dealer/customer of ELCO, you will have the access to learn about our promotions. Our sales representatives will also contact you regularly to update both prices and specials.



7. How do I download drivers?back to top ⇑

We have quite a comprehensive list of drivers stored in our site, click here to download drivers. If you can't find the required drivers, contact our technical departments via our toll-free number 1-800-689-ELCO or e-mail.



8. What is RMA? How do I obtain a RMA?back to top ⇑

Unless otherwise specified, all products are sold with a 1-year Parts & Labour Warranty against defects in material and workmanship. If your products are found to be defective, you can ship them back to ELCO with a Return Merchandise Authorization (RMA) number obtained from our Service/Technical Departments. Please visit our Policies page for RMA procedure. If you need to obtain a RMA number, you can fill out our RMA Request Form or contact our Service/Technical Departments via our toll-free number 1-800-689-ELCO or e-mail.

Manufracturer Driver Download

The following links take you to the manufacturers web site directly in a new window.

» Acer » Adaptec » AMD / ATI » AOpen » Brother » Canon » Creative » D-Link » Espon » Garmin » HP

» Intel » Lexmark » LG » Motorola » MSI » NVIDIA » Samsung » Seagate » Shuttle » SuperMicro