(1) RMA authorization number must be obtained from our Service Department prior to returning any product.

(2) It is mandatory to return RMA product(s) together with the followings:

• A fully completed RMA Request Form with provided RMA number.
• Proof of purchase (a clear copy of the original invoice and packing list*) must be included.
• All returned product(s) are marked with specific problem(s) on a masking tape.
• Please do not ship back accessories (i.e. cables, manuals, etc.) unless you are returning goods for a pre-authorized Credit or DOA.

Failure in fulfilling above said requirements and/or without specifying problem(s) of the returned product(s) will result in the product(s) being returned to sender freight collect plus a handling charge of $30.00.

(3) All RMA shipments to ELCO must be pre-paid, with the RMA number clearly marked on the label/box.

• Collect shipments will not be accepted.
• ELCO is not responsible for any loss/damage in transit.

(4) If point (1) to (3) is not fulfilled, our Service Department will not process the RMA and will return the RMA product(s) to the customers COLLECT.

(5) ELCO will return the repaired/replaced product(s) to customers using ground service at our own expense if the RMA product(s) was shipped to us. If the RMA product was dropped off, customers will have to pick up the repaired/replaced product(s).

(6) When making inquiries, always refer to your RMA number.

(7) Walk-in customers will not be entertained if (1) and (2) are not fulfilled unless walk-in customers are with complete information to fill in the RMA Request Form at our desk. Please aware the average waiting time is about 45 minutes for walk-in customers.

(8) All RMA product(s) will be replaced or repaired at our discretion within the terms and limits of the manufacturer's warranty.

(9) Improper packaging, physical damage or alternation of serial numbers will void all warranties.

(10) Under no circumstances will ELCO cross-ship RMA.

(11) Service charge of 30.00 per item, plus shipping, if the RMA product proves not to be defective.

(A) Online Applications.

(1) Please fill in the online RMA Request Form completely .

(2) Please SELECT the location of office you want it to send.

(3) Please specify the problem(s) of the product(s) as precise as possible. It is essential to speed up the process.

(4) Our Service Department will issue a RMA number on the RMA Request Form and return to you by e-mail.

(5) A RMA number is not a proof of receipt.
 

(B) By Fax

(1) Please obtain a RMA Request Form by phone or fax from our Service Department. The RMA Request Form can be printed directly or downloaded from our web site (www.elcosystems.com).

(2) Fill in the RMA Request Form completely. Please specify the problem(s) of the product(s) as precise as possible. It is essential to speed up the process.

(3) Our Service Department will issue a RMA number on the RMA Request Form and return to you by fax.

(4) A RMA number is not a proof of receipt.

All DOA products must be received by ELCO within 14 days after the date of our invoice. All DOA products will be replaced or repaired at ELCO discretion and subject to conditions of the Manufacturer's Warranty.  DOA returns are subject to the RMA Policy & Procedures. Any physical damage found on product(s) will not be considered as DOA.

(1) This policy extends for a period of 7 days from the date of our invoice.All products requested and authorized as Return for credit must be received by ELCO within the first 15 days of original purchase date, not the authorization issue date. There is no refund of credit for specials order items.

(2) Return for Credit will only be accepted when the item(s) is in original manufacturer sealed packing  and re-sellable condition. If the product(s) shows signs of use, it may not be returned.

(3) Credits can be applied towards future purchases only. NO CASH REFUND. All credits remain in effect for 1 year.

(4) All products Return For Credit are subject to the RMA Policy & Procedures.

(5) All returns must be in their original shipping cartons with original packing materials. They must contain all manuals, cables and accessories.

(6) A 20% restocking fee or current selling price (whichever is lower) and back-charge of freight will apply based on the product(s)'s purchase price as stated in the sales invoice.

(7) CPU, memory, systems, notebooks, LCD monitors, printers, warranty, software and consumable items cannot be returned for credit or replacement.

(8) Credit will be final only after receipt of the returned products and approval.

(9) ELCO reserves the right to refuse any request to issue credit for returned products.

(10) Collect shipments will not be accepted.

Revised: 2008

All RMA policies are subject to change without further notice.